Privacy Policy

Introduction to Our Privacy Policy

Dolce Ltd. (“us”, “we”, or “our”), are obliged to keep your personal information, shared to us by you, confidential and privileged. Meanwhile, our Privacy Policy holds sway over your visit to www.dolce.com.pk (hereinafter referred to as “Service”), and explains how we gather, protect and disclose information, only by lawful means, that results from your use of our Service.

We use your provided information to constantly improve our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy. Furthermore, we keep updating our Privacy Policy without any prior notice. Hence, it is the responsibility of respective users to regularly educate themselves about our Privacy Policy.

Significant Definitions

Service refers to the www.dolce.com.pk website which is operated by Dolce Ltd.

Personal Data refers to information about a living individual who can be identified from those specifics (or from many other sources of information in our control or likely to be acquired).

Usage Data refers to the data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

Cookies refer to small files stored on your device (computer or mobile device), which tracks your behavior on our Service and saves time in bringing recommended results through an enhanced interface.

Data Controller refers to any legal entity who (on its own or collaboratively or in cooperation with other entities) determines the purposes for which and the manner in which any personal data are processed. We are a Data Controller of the information being provided by you, in the scope of this Privacy Policy.

Data Processors refers to any legal entity who processes the data on behalf of the Data Controller. As a service provider, we may use the services of various service providers in order to process your data more effectively.

Data Subject refers to any living individual who is the subject of Personal Data.

User refers to any individual using our Service. In addition, a User also corresponds to the Data Subject.

 

What type of data do we collect from you?

We collect several different types of information for various purposes, which eventually adds up to providing and improving our Service for you. The data we gather is mentioned below.

Personal Data

We may require visitors to share us their personal details (“Personal Data”) that can be used to gather valid and reliable knowledge to recognize and reach you, when using our Service. Information that can be used to identify you includes, but that is not confined to:

0.1. E-mail Address

0.2. First and Last Names

0.3. Contact Details 

0.4. Cookies and Usage Data

 

We may approach you with publications, advertising and campaign materials, as well as other content that could be of relevance to you, based on your Personal Data. You have the option to opt out of receiving any or all of these communications from us by clicking on the unsubscribe link given among each medium or by directly contacting us at (support@dolce.com.pk).

Usage Data

We may also acquire “Usage Data,” which is information sent by your browser whenever you explore our Service or view it via any means.

This Usage Data could include your computer’s Internet Protocol address (e.g., IP address), type and version of your browsers, the webpages of our Service that you access, the date and time of your visit, the time being spent upon these pages and other such diagnostic information.

Location Data

Only if you grant us approval, we may use and retain information such as location (“Location Data”). This information is used to deliver suggestions or recommendations and innovative characteristics through our Service, as well as to enhance and modify it.

Meanwhile, you can utilize your device manager to activate or stop location tracking when using our Service, at any time.

Tracking Cookies Data

Cookies are little files which a website sends to your browser and eventually are stored on your device. Cookies, on the other hand, are little data files that may contain an anonymous user identity. Other tracking mechanisms, including as beacons, tags, and scripts, are often utilized to gather and monitor information, as well as to develop and evaluate our Service.

You may set your browser to reject all cookies or to notify you when one is received. However, if you refuse to accept cookies, you may be unable to access certain features of our Service.

Types of Cookies we use:

0.1. Session Cookies: To run our Service, we employ Session Cookies.

0.2. Preference Cookies: are used to keep track of your choices and configurations.

0.3. Security Cookies: Security Cookies are used for safety reasons.

0.4. Advertising Cookies: are used to offer you with advertising that are relevant to your interests.

 

Other Data

We may collect information about gender, age, birth date, country of birth, nationality, registrations of residential location along with actual address and contact details, when you are using our Service (work, mobile).

Why do we use your data?

We collect your data and refrain from sharing with third parties unless necessary. Dolce Ltd. uses the collected data for various purposes:

0.1. to provide and maintain our Service;

0.2. to notify you about changes to our Service;

0.3. to allow you to participate in interactive features of our Service when you choose to do so;

0.4. to provide customer support;

0.5. to gather analysis or valuable information so that we can improve our Service;

0.6. to monitor the usage of our Service;

0.7. to detect, prevent and address technical issues;

0.8. to fulfill any other purpose for which you provide it;

0.9. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;

0.10. to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

0.11. in any other way we may describe when you provide the information;

0.12. for any other purpose with your consent.

 

Do we retain your data?

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Where do we transfer your data?

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Pakistan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Pakistan and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Dolce Ltd. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

To whom do we disclose your data?

We may disclose personal information that we collect, or you provide:

0.1. Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

0.2. Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.

0.3. Other cases. We may disclose your information also:

0.3.1. to our subsidiaries and affiliates;

0.3.2. to contractors, service providers, and other third parties we use to support our business;

0.3.3. to fulfill the purpose for which you provide it;

0.3.4. for the purpose of including your company’s logo on our website;

0.3.5. for any other purpose disclosed by us when you provide the information;

0.3.6. with your consent in any other cases;

0.3.7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the company, our customers, or others.

 

Is your personal data secure with us?

To us, the security of your data is as important as it should be. However, remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we tend to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. However, we aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what type of your Personal Data we hold, or you want it to be removed from our systems, please email us at (support@dolce.com.pk).

Do you possess any rights over your personal information?

We appreciate your rights to protect the personal data and we feel it necessary to educate you about data rights. Nevertheless, in certain circumstances, you have the following data protection rights:

0.1. the right to access, update or to delete the information we have on you;

0.2. the right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;

0.3. the right to object. You have the right to object to our processing of your Personal Data;

0.4. the right of restriction. You have the right to request that we restrict the processing of your personal information;

0.5. the right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format;

0.6. the right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

 

Please note that we may ask you to verify your identity before responding to such requests. However, we may not be able to provide Service without some necessary data.

In case you sense any breach of rights, we suggest you report directly at (support@dolce.com.pk). Nonetheless, you reserve the right to submit a complaint to any Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority.

How do we react to your data protection rights?

According to your data protection rights, we agree to the following:

0.1. users can visit our site anonymously;

0.2. our Privacy Policy link includes the word “Privacy”, and can easily be found on the homepage of our website;

0.3. users will be notified of any privacy policy changes on our Privacy Policy Page;

0.4. users are able to change their personal information by emailing us at (support@dolce.com.pk).

 

What is our policy on “Do Not Track” signals?

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can always enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Do we onboard external service providers?

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), which provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Do we use Analytics?

We may use third-party Service Providers to monitor and analyze the use of our Service.

Do we use CI/CD tools?

We may use third-party Service Providers to automate the development process of our Service.

Do we execute Remarketing?

We may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Do we collect your payment details?

We will not store or collect your payment card details. 

Do we have control over links to other sites on our service?

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

How do you know about any changes to our Privacy Policy?

We may update our Privacy Policy from time to time. It is the sole responsibility of User to educate themselves about our Privacy Policy in future. Furthermore, we are not bound to notify any individual, prior to any change on our Service. You are advised to review this Privacy Policy periodically for any changes. Meanwhile, changes to this Privacy Policy are effective when they are updated on this page, with effective date mentioned. You may find ‘Effective Date’ at the top of this webpage.

How do you Contact Us?

If you have any questions about this Privacy Policy, please contact us by email: (support@dolce.com.pk).